Frequently Asked Questions

Please read our FAQ before sending us a message.

Is the bralette seamless?

Yes, it is seamless.  There is no annoying clasp to poke you in your spine. Pull it over your head and go.

What material is the bralette made of?

The Elli Bralette is 92% Nylon, 8% Spandex.Think, bralette meets sports bra, if you will. It's soft and stretchy with "gentle hugging" support. Not too tight, just right.

The rings and slide hardware (on adjustable straps) are made of smooth metal alloy and nickel and lead free.

Will the bralette make my boobs look flat?

If you’re accustomed to molded cup t-shirt bras, you may find the Elli to be flattening by comparison, (especially if size is too small). Interestingly enough, The Elli Bralette has been reported to provide cleavage. To see it in action, check out this Instagram Video of Non Disclosure Apparel owner, Becky Connelly (5′-9″, 135lbs, 34B, Elli Size: M/L):  

How will I wash the bralette?

Hand Wash and Hang to Dry is recommended method of washing the bralette. Why?  Because repeated washing machine/dryer cycles will beat up integrity of the bra (you know this already).

If you must put in the washing machine, place bra in a mesh lingerie bag and wash in cold water, delicate cycle.   Hang to Dry:  with cups cups facing floor, hang by looping the back band around a hook, hanger, door knob, tub faucet, ironing board, etc.  This bra will be your new bestie, so you'll want to take care of it.

If the bralette finds its way into the dryer, be prepared for it to feel tighter after tumbling in heat for 45 minutes.

 

When will I receive my order?

All orders are shipped via USPS Priority Mail.  Items purchased before 1pm, Monday through Friday will be shipped on the date of purchase.  The estimated delivery is 2-3 business days.  Weekend orders will ship out on Mondays.

How do I check the status of my order?

You can check the status of your online order at any time by logging into your account and clicking on "My Orders." It will include the order number, order's status, amount, and if it has shipped, will have a link to your tracking information. Here you will also find a complete list of all past orders (which makes it easier to re-purchase your favorites!) If you have questions about any of your past or present orders, don't hesitate to contact us..

What's the best way to try on my new bralette?

Try it on when your skin is 100% clean and dry (free deodorant,  lotion, self-tanner, oils, or fragrance, etc.). Here's our returns and exchange policy.

Gently pull the bralette over your head or step into it and carefully pull up to meet your breasts.  The built-in concealer should be centered on your nipple, so adjust cups and straps to make that happen.

Do not overly pull, or yank at the bra like crazy.  The built-in concealer could separate from the knit fabric if pulled too abruptly, and you don't want that to happen.

The concealing area is not centered on my nipple, now what?

Your nipple is meant to land directly under the the smallest, most rigid circle in the center of the built in concealer.  If your nipple seems to be escaping from under the concealer, adjust the straps to tighten or loosen bra.  The cups are very stretchy, so you can gently tug on the edges, or move your breast, to make sure your nipple is centered under the smallest circle.

The built in concealer is designed to cover nipples that are generally located in the center of a breast.  If you find the concealer to be completely off the mark, please contact us.

What if the bralette feels too tight?

Your new bralette has been lying flat in inventory. If it feels a little snug during first try-on, please know it will relax over the next couple of days.  If the bralette is waaaay too tight, we recommend exchanging for next size up.

Do I need to create an account to initiate an exchange or return?

Yes. If you would like to initiate an online exchange or return, you must have create an account. Otherwise, you can contact us for return label.

How do I create an account?

You can easily create a new account with us just by entering your email and creating a password.

Click on the My Account link at the top right hand side of the page and choose "Create Account". You will then be able to shop online with us and browse your in-store purchase history, making it easy to re-order any of your absolute favorites.

How do I change my password?

You can change your password anytime by logging into your account and selecting "Account Information." The Change Password option is on the right side of the page- just enter your current password and confirm your new one. You can also click the “Forgot Password” on the login screen to reset it.

Help! I’m having trouble logging in. What do I do?

If you have forgotten your password, just click on the "Forgot Your Password?" link on the login screen and an email will be sent to you shortly that prompt you to create a new one. If for some reason you don't receive that email, just contact us here and we can re-set it for you.

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